Privacy Policy
At Drushti Eye And Retina Centre, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect the information you provide when you visit our website or use our services.
By accessing or using this website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you contact us, book an appointment, submit an enquiry, or fill out any form on our website, we may collect information such as:
- Full Name
- Mobile Number
- Email Address
- Age or Date of Birth (where applicable)
- Address (if provided)
- Medical concerns or symptoms shared through enquiry forms
- Any other information you voluntarily provide
Non-Personal Information
We may automatically collect certain information about your visit, including:
- IP Address
- Browser type and version
- Device information
- Operating system
- Pages visited on our website
- Time spent on pages
- Referring website
- Date and time of access
2. How We Use Your Information
The information collected may be used to:
- Schedule and manage appointments
- Respond to your enquiries
- Provide medical information or requested services
- Improve our website and patient experience
- Send appointment confirmations or reminders
- Communicate important updates regarding our services
- Comply with applicable legal and regulatory requirements
- Maintain internal records and administrative purposes
3. Medical Information
Any medical information shared through our website is treated with appropriate confidentiality.
However, information submitted through online forms or email should not be considered a substitute for a medical consultation. In case of an eye emergency, please contact the clinic immediately or visit the nearest emergency medical facility.
4. Cookies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyse visitor behaviour
- Remember user preferences
- Enhance browsing experience
You may choose to disable cookies through your browser settings. Please note that some features of the website may not function properly if cookies are disabled.
5. Information Sharing
Drushti Eye And Retina Centre does not sell, rent, or trade your personal information.
We may share your information only in the following circumstances:
- With authorised healthcare professionals involved in your treatment
- With trusted service providers assisting in website operation or appointment management under confidentiality obligations
- When required by law, court order, or government authorities
- To protect the rights, safety, and security of our patients, staff, or the public
6. Data Security
We implement reasonable administrative, technical, and organisational safeguards to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
7. Third-Party Links
Our website may contain links to third-party websites for your convenience.
We are not responsible for the privacy practices, content, or security of these external websites. We encourage users to review the privacy policies of any third-party websites they visit.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required under applicable laws and healthcare regulations.
9. Your Rights
Subject to applicable laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of information where legally permissible
- Withdraw consent where applicable
- Request clarification regarding how your information is used
To exercise these rights, please contact us using the details provided below.
10. Children's Privacy
Our services may be used by children under the supervision of their parents or legal guardians. Personal information relating to minors should be provided only by a parent or authorised guardian.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our practices.